30-Day Money-Back Guarantee
We stand behind our products with a straightforward 30-day return window. If your Shoobies are not the right fit, contact us within 30 days of delivery and we will help you start a return.
Key Refund Information
Refund Window
You have 30 days from the date you receive your order to request a refund. We count from delivery date, not purchase date, so you have plenty of time to try out your Shoobies on the course.
Refund Processing
Refunds are issued to your original payment method within 5-7 business days after we receive your return. PayPal refunds typically process faster (3-5 days). You'll receive an email confirmation when your refund is processed.
Refund Condition
Items must be returned unused and in their original product box with the packaging intact. We can only issue full refunds for products that are returned in new, resellable condition.
How to Request a Refund
Step 1: Contact Us
Email our support team at hello@shoobiegolf.com or use our contact form. Include your order number and reason for the return.
Step 2: Receive Return Instructions
We'll send return instructions by email. Customers are responsible for return shipping costs, and we recommend using a trackable shipping method.
Step 3: Ship Your Item Back
Pack your Shoobies securely in their original product box with the packaging included, then ship them back using your preferred carrier. Items must be returned unused.
Step 4: Refund Processing
Once we receive and inspect your return, usually within 2-3 business days of delivery, we'll process your refund. You'll receive an email confirmation, and the refund will appear in your account within 5-7 business days depending on your bank or payment provider.
What Happens Next?
Keep an eye on your email for refund confirmation. If you don't see the refund in your account after 7 business days, check with your bank first, then contact us and we can help look into it.
Common Refund Questions
Everything you need to know about our products and services
Once we receive your return, we'll inspect it within 2-3 business days and process your refund immediately. The refund will appear in your original payment account within 5-7 business days (3-5 days for PayPal). Bank processing times vary, so check with your financial institution if you don't see it after 7 days.
Yes. Customers are responsible for return shipping costs. We recommend using a trackable shipping method because we cannot process a refund until the returned item is received and inspected.
Yes. If you want a different color or style, contact us with your order number and what you would like to exchange. Customers are responsible for shipping the original item back to us. Once the return is approved and received, we can help with the replacement order.
Contact us right away with your order number and photos of the damage, defect, or wrong item. We will review the issue and confirm the next step, which may include a replacement, refund, or other resolution.
In most cases, yes. You'll receive a refund of the product price if your item is returned unused with the original product box and packaging. We don't charge restocking fees. Return shipping costs are not refundable. If an item is returned used, damaged, or missing parts, we may issue a partial refund or decline the return.
Standard Shoobie products are eligible for refunds within 30 days if they meet our condition requirements. Custom or personalized items are non-refundable after proof approval, except in the case of a manufacturing defect. Final sale items, if marked as such, are also non-refundable.
Your order number helps us process refunds faster, but it's not required. If you can't find your order confirmation email, just provide the email address you used to purchase, and we'll look it up. We keep records of all orders for at least 12 months.
Our standard refund window is 30 days from delivery. After that, we can't guarantee refunds. If there is a defect or quality issue, contact us with photos and your order number so we can review it.
Need Help with a Refund?
Our team can help you confirm whether your order qualifies for a return and explain the next steps.
Contact Support30-Day Returns
Return window starts at delivery
Fast Refunds
Processed after inspection
Return Instructions
Customer-paid return shipping
Customer Satisfaction
Support reviews every request
Additional Information
International Returns
International customers are responsible for return shipping costs, customs fees, duties, taxes, and any other carrier charges. Refunds are issued in USD and will be converted to your local currency by your bank or payment processor.
Sale & Clearance Items
Unless otherwise stated, sale and clearance items follow the same 30-day refund policy as regular-priced products. If an item is marked "Final Sale," it will be clearly indicated on the product page.
Wrong Item Received
If we sent you the wrong product, contact us with your order number and a photo of what you received. We will review the issue and confirm the next step.
Store Credit Option
Prefer store credit instead of a refund? Let us know when you initiate your return. Store credit can be issued after the return is approved and received, and it can be used on any future purchase.
Related Policies
For information about shipping times and return procedures, visit our Shipping & Returns page. For general terms and conditions, see our Terms of Service.
Last updated: June 2026. We reserve the right to update this refund policy at any time. Changes will be posted on this page.