30-Day Money-Back Guarantee
We stand behind our products—and we've got your back. If you're not 100% stoked with your Shoobies, getting a refund is easy. No hassle, no stress, just a straightforward process designed to make you happy.
Key Refund Information
Refund Window
You have 30 days from the date you receive your order to request a refund. We count from delivery date, not purchase date, so you have plenty of time to try out your Shoobies on the course.
Refund Processing
Refunds are issued to your original payment method within 5-7 business days after we receive your return. PayPal refunds typically process faster (3-5 days). You'll receive an email confirmation when your refund is processed.
Refund Condition
Items must be in original, unused condition with all tags and packaging intact. We get it—life happens—but we can only issue full refunds for products that can be resold as new.
How to Request a Refund
Step 1: Contact Us
Email our support team at hello@shoobiegolf.com or use our contact form. Include your order number and reason for the refund (this helps us improve!).
Step 2: Receive Return Authorization
We'll send you a return authorization email with instructions and a prepaid return label (for defective items or our mistakes). For standard returns, you'll cover return shipping costs.
Step 3: Ship Your Item Back
Pack your Shoobies securely in the original packaging (if possible) and ship them back to us using the provided label or your preferred carrier. We recommend using a trackable shipping method.
Step 4: Refund Processing
Once we receive and inspect your return (usually within 2-3 business days of delivery), we'll process your refund. You'll receive an email confirmation, and the money will appear in your account within 5-7 business days.
What Happens Next?
Keep an eye on your email for refund confirmation. If you don't see the refund in your account after 7 business days, check with your bank—sometimes it takes an extra day or two to post. Still waiting? Hit us up and we'll track it down.
Common Refund Questions
Everything you need to know about our products and services
Once we receive your return, we'll inspect it within 2-3 business days and process your refund immediately. The refund will appear in your original payment account within 5-7 business days (3-5 days for PayPal). Bank processing times vary, so check with your financial institution if you don't see it after 7 days.
It depends! If your item arrived damaged, defective, or we sent the wrong product, we'll cover return shipping with a prepaid label. For standard returns (changed your mind, wrong size, etc.), you're responsible for return shipping costs. We recommend using a trackable shipping method.
Absolutely! If you want a different color or style, let us know when you contact us. We'll send you the new item right away and provide a return label for the original. For size exchanges or product swaps, we can often expedite the process. Check out our Shipping & Returns page for full exchange details.
We're sorry that happened! Contact us immediately with photos of the damage or defect. We'll issue a refund or send a replacement right away—your choice. You won't pay return shipping, and we'll make it right fast. Damaged or defective items qualify for expedited refunds (often processed within 24 hours).
In most cases, yes! You'll receive a full refund of the product price if your item is in original, unused condition. We don't charge restocking fees. However, if an item is returned used, damaged, or missing parts, we may issue a partial refund. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Currently, all Shoobie products are eligible for refunds within 30 days if they meet our condition requirements. However, we cannot refund or exchange items that have been customized or personalized (if we offer that in the future). Final sale items (if marked as such) are also non-refundable.
Your order number helps us process refunds faster, but it's not required. If you can't find your order confirmation email, just provide the email address you used to purchase, and we'll look it up. We keep records of all orders for at least 12 months.
Our standard refund window is 30 days from delivery. After that, we can't guarantee refunds, but we're always willing to work with you on a case-by-case basis. If there's a defect or quality issue, reach out even if it's past 30 days—we stand behind our products and want you to be happy.
Need Help with a Refund?
Our team is here to make your return easy and hassle-free. Reach out and we'll get you sorted.
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Additional Information
International Returns
International customers are responsible for return shipping costs and any customs fees. Refunds are issued in USD and will be converted to your local currency by your bank or payment processor.
Sale & Clearance Items
Unless otherwise stated, sale and clearance items follow the same 30-day refund policy as regular-priced products. If an item is marked "Final Sale," it will be clearly indicated on the product page.
Wrong Item Received
If we sent you the wrong product, we'll make it right immediately. Contact us with a photo of what you received, and we'll send the correct item with a prepaid return label for the wrong one. You'll get your correct product ASAP—often with expedited shipping at no extra cost.
Store Credit Option
Prefer store credit instead of a refund? Let us know when you initiate your return, and we'll issue store credit for the full amount (including original shipping costs). Store credit never expires and can be used on any future purchase.
Related Policies
For information about shipping times and return procedures, visit our Shipping & Returns page. For general terms and conditions, see our Terms of Service.
Last updated: November 2024. We reserve the right to update this refund policy at any time. Changes will be posted on this page.